Refund policy

# REFUND, CANCELLATION, MARKET VOLATILITY & FINAL SALE POLICY

All transactions conducted with ABOOBAKR MALAHI GOLD JEWELLERY TRADING CO. L.L.C involve precious metals and are therefore subject to strict market volatility, operational allocation, financial risk management, compliance, AML, and security policies.

By completing any purchase, the customer fully acknowledges and irrevocably accepts all terms and conditions stated below without exception.

# FINAL SALE POLICY

ALL SALES ARE STRICTLY FINAL.

The Company does not provide or guarantee:
- returns,
- refunds,
- exchanges,
- reversals,
- cancellations,
- or repayment rights

for any of the following:

- Gold bars
- Bullion products
- Gold coins
- Precious metals
- Investment gold
- Allocated inventory
- Customized jewelry
- Personalized products
- Special orders
- Promotional or discounted items

Due to the nature of the international bullion market and continuously fluctuating live gold prices, all transactions are considered market-exposed and irreversible once payment has been confirmed.

# CANCELLATION POLICY

Cancellation requests are NOT guaranteed under any circumstances and remain entirely subject to the sole and absolute discretion of ABOOBAKR MALAHI GOLD JEWELLERY TRADING CO. L.L.C.

If the Company exceptionally agrees to approve a cancellation request on the SAME CALENDAR DAY and strictly prior to:
- price lock,
- inventory allocation,
- operational processing,
- packaging,
- shipment preparation,
- compliance review,
- or dispatch,

the customer shall remain fully liable for all resulting financial exposure and operational losses incurred by the Company.

# MINIMUM NON-NEGOTIABLE CANCELLATION LIABILITY

Any exceptionally approved cancellation shall be subject to:

- a minimum cancellation and market exposure fee of 7% to 10% of the total invoice value;

PLUS:

- all banking charges,
- payment gateway fees,
- operational costs,
- compliance processing costs,
- KYC / AML review costs,
- administrative expenses,
- logistics preparation expenses,
- foreign exchange losses,
- market spread losses,
- hedging exposure,
- and any additional financial losses suffered by the Company.

# MINIMUM COMPANY PROFIT PROTECTION

Regardless of market conditions or price movement, a minimum NET PROFIT retention of 5% of the total invoice value shall remain fully earned, payable, non-refundable, irrevocable, and legally due to the Company in all approved cancellation cases.

The Company reserves the absolute right to increase cancellation charges where market losses or operational exposure exceed the stated percentages.

# MARKET VOLATILITY CLAUSE

Gold prices are based on live international bullion markets and may fluctuate continuously within seconds.

The customer expressly acknowledges that the Company immediately assumes:
- live market exposure,
- liquidity exposure,
- inventory allocation risk,
- operational commitment,
- execution exposure,
- and trading opportunity loss

immediately upon order confirmation and payment receipt.

Accordingly, all cancellation deductions and retained amounts constitute genuine financial compensation for actual market exposure and business losses and shall not be interpreted as penalties.

# NO CANCELLATION AFTER EXECUTION

Once any of the following has occurred, the transaction becomes fully FINAL, IRREVOCABLE, NON-CANCELLABLE, NON-REFUNDABLE, and NON-EXCHANGEABLE under all circumstances:

- invoice issuance,
- payment confirmation,
- live price lock,
- inventory allocation,
- compliance processing,
- operational approval,
- packaging,
- shipment preparation,
- courier handover,
- dispatch,
- export preparation,
- delivery,
- or commencement of any operational execution.

No exception shall apply thereafter.

# CUSTOMER DEFAULT & NON-PERFORMANCE

If the customer:
- refuses delivery,
- delays payment,
- fails compliance or KYC/AML verification,
- refuses collection,
- initiates a chargeback,
- attempts payment reversal,
- disputes a confirmed bullion transaction,
- or breaches any agreed transaction terms,

the Company reserves the absolute right to:

- retain all deposits and payments,
- liquidate allocated inventory,
- recover all market losses,
- recover operational losses,
- recover legal fees and collection costs,
- initiate civil recovery proceedings,
- and pursue all available legal remedies under UAE law.

# CHARGEBACK & PAYMENT DISPUTE POLICY

Any unauthorized chargeback, payment reversal, fraudulent dispute, banking dispute, or transaction reversal relating to confirmed precious metal transactions shall constitute a material breach of contract and may result in:

- legal proceedings,
- debt recovery action,
- recovery of financial damages,
- recovery of legal costs,
- reporting to payment processors,
- reporting to financial institutions,
- and reporting to competent authorities where applicable.

# DAMAGED OR INCORRECT ITEMS

Customers must inspect all goods immediately upon delivery.

Claims relating to:
- damaged items,
- defective products,
- missing items,
- or incorrect shipments

must be submitted strictly within 24 HOURS of delivery together with:
- proof of purchase,
- complete unboxing video evidence,
- supporting photographs,
- and original packaging evidence.

Failure to notify the Company within the required timeframe shall constitute unconditional acceptance of the delivered goods.

The Company retains sole and absolute discretion in determining claim validity.

# LIMITATION OF LIABILITY

ABOOBAKR MALAHI GOLD JEWELLERY TRADING CO. L.L.C shall not be liable for:
- fluctuations in gold prices,
- currency fluctuations,
- banking delays,
- intermediary banking charges,
- customs delays,
- payment processor interruptions,
- logistics delays,
- force majeure events,
- courier failures,
- or third-party disruptions beyond its reasonable control.

# GOVERNING LAW & JURISDICTION

These terms and all related transactions shall be governed exclusively by the laws and regulations of the United Arab Emirates and the Emirate of Dubai.

Any dispute arising from or relating to any transaction shall fall under the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.

# REQUIRED CUSTOMER CONFIRMATION BEFORE PAYMENT

“I acknowledge and agree that precious metal and bullion transactions are FINAL SALE transactions subject to live international gold market fluctuations. I fully accept that any exceptionally approved cancellation may result in substantial financial liability including minimum retained company profit, market exposure losses, operational costs, banking charges, administrative fees, and other related losses.